Wild Dice Casino Privacy Policy

Controller and contact

• Wild Dice Casino is the controller for users in the United Kingdom.
• Contact the Data Protection Officer: [email protected]
• Postal: Data Protection Officer, Wild Dice Casino, London, United Kingdom.

Personal data collected

• Identity and contact details: name, date of birth, address, email, phone.
• Account details: username, settings, preferences, communication history.
• Verification (KYC/age): identity documents, proof of address, selfies or live checks, screening results (sanctions/PEP).
• Financial and transaction information: deposits, withdrawals, payment method identifiers (tokenised), bank details where required, chargeback records.
• Gameplay and betting data: stakes, outcomes, session times, limits, self-exclusion status, safer gambling interactions, affordability assessments.
• Technical data: device identifiers, IP address, browser, operating system, mobile IDs, approximate location, cookies and similar technologies.
• Communications: emails, live chat, support tickets, call recordings.
• Marketing and consent records: opt-ins, opt-outs, cookie preferences, suppression lists.

Why the collection occurs

• To create and manage accounts and provide services.
• To process payments, withdrawals, and transaction queries.
• To verify identity and age, and meet anti-money laundering obligations.
• To prevent fraud and protect the integrity of the platform.
• To personalise user experience and improve the website and apps.
• To analyse performance and maintain secure operations.
• To meet duties under the Gambling Commission LCCP and other laws.

Security measures

• Encryption in transit and at rest, strict access controls, multi-factor authentication.
• Network segregation, continuous monitoring, logging, and incident response procedures.
• Staff screening and training on data protection and information security.
• Vendor due diligence and contractual controls, including confidentiality obligations.
• Data minimisation and pseudonymisation where feasible.

User rights under UK GDPR and the Data Protection Act 2018

• Access to personal information and a copy of the data.
• Correction of inaccurate or incomplete information.
• Deletion of data where no longer needed or where consent is withdrawn.
• Restriction or objection to certain processing, including direct marketing.
• Data portability for information provided by the user.
• Withdrawal of consent at any time, without affecting prior processing.
• Complaint to the Information Commissioner’s Office (ICO). Identity verification may be required, and a response is usually provided within one month.

Compliance

• UK GDPR, Data Protection Act 2018, and PECR.
• Gambling Commission Licence Conditions and Codes of Practice (LCCP).

Purposes and lawful bases

• Account set-up and service delivery: necessary for a contract.
• Payments and withdrawals: necessary for a contract and to prevent fraud.
• Customer support and service messages: necessary for a contract and legitimate interests.
• Identity, age, AML and affordability checks: legal obligations under gambling and financial crime laws.
• Platform security, incident prevention, and misuse detection: legitimate interests and legal obligations.
• Responsible gambling measures and risk monitoring: legal obligations under LCCP.
• Personalisation and experience improvements: consent or legitimate interests, with user controls.
• Marketing by email, SMS, or push: consent or soft opt-in, with easy opt-out at any time.
• Analytics, reporting, and service improvement: legitimate interests using aggregated or pseudonymised data where possible.
• Dispute handling, debt recovery, and legal claims: legitimate interests and legal obligations.
• Regulatory reporting to authorities: legal obligations.

Processing is carried out lawfully, fairly, and in a transparent manner. The operator maintains records of processing activities and applies data minimisation and retention controls.

How to exercise data rights

• Access: request a copy of personal information through the account area or by emailing [email protected].
• Update: correct profile details in the account settings, or request corrections by contacting support.
• Deletion: request deletion of data. Some information must be retained to meet legal and regulatory requirements, such as AML record-keeping.

Process and timelines

• The operator may ask for proof of identity before acting on a request.
• A response will ordinarily be provided within one month. Complex requests may take longer; the user will be informed.

Security checks and payments

• By using Wild Dice Casino, users consent to identity, age, sanctions and fraud checks, and to payment data being processed by payment providers and banks for transaction processing, chargeback handling, and crime prevention.
• Certain providers act as independent controllers for their own regulatory obligations. Their privacy notices apply in those cases.

• The services are intended for persons aged 18 and over only, in line with United Kingdom gambling law.
• The operator cannot confirm age without appropriate documents. Verification may require scans, photos, or real-time checks.
• If use by a minor is identified, access will be blocked, personal data will be erased where permitted, and records needed for legal or regulatory purposes will be retained only as required.
• Parents or legal guardians can request deletion of a minor’s information by contacting [email protected] and providing relevant evidence.

• Personal data may be processed outside the United Kingdom where Wild Dice Casino partners and service providers operate.
• Transfers are protected using recognised safeguards such as UK adequacy regulations, the International Data Transfer Agreement, or Standard Contractual Clauses with the UK Addendum, plus transfer risk assessments.
• All partners handling information are bound by confidentiality and security obligations.
• Use of the online services signifies consent to such international processing, subject to these safeguards.

• This disclaimer explains how specific terms may clarify, limit, or extend the effect of the rules in this document, to the extent permitted by law.
• The disclaimer applies when the user accepts the policy by signature, express acceptance, or accession through the website or apps.
• Nothing in this policy limits rights granted under UK GDPR, the Data Protection Act 2018, or mandatory consumer protections.

What cookies are

• Cookies are small files stored on the user’s device that help the website remember preferences and understand how services are used. Similar technologies include SDKs, pixels, and local storage.

How cookies are used

• Statistics and analytics: to understand website performance and improve reliability.
• Behaviour analysis: to detect anomalies, prevent misuse, and enhance security.
• Personalisation: to remember preferences such as language and display settings.
• Site improvement: to measure errors and optimise user experience.

Cookie choices and retention

• Non-essential cookies (analytics, advertising) operate only where consent is given under PECR and UK GDPR.
• Essential cookies are necessary to provide requested services and cannot be disabled through the consent tool.
• Retention: up to 1 year for non-essential cookies unless a shorter period is indicated; session cookies expire when the browser closes.
• Users can manage preferences via the cookie banner and browser settings.

• Using Wild Dice Casino constitutes full acceptance of the current version of this Privacy Policy.
• The version published on the website at the time of use prevails over any earlier version.
• Continued use after an update indicates acceptance of the revised document.

Sharing of personal information

• Personal information may be shared where required by law, to handle disputes, to enforce agreements, or to provide services through vetted suppliers.
• Typical recipients include payment processors, banks, identity verification providers, credit reference agencies, fraud prevention services, platform and hosting providers, analytics vendors, communications partners, regulators, law enforcement, and courts.

Transparency and consent

• Where a list of core processors is made available on the website, it should be consulted for details. If a party is not listed, the purpose and scope of sharing will be communicated where feasible before disclosure.
• Providing information to the service constitutes consent to sharing for the purposes stated in this policy and applicable notices. Third parties must handle data under contract or under their own legal duties where they act as independent controllers.

• The website may contain links to external websites that have their own privacy policies.
• The operator is not responsible for how those websites collect, use, or protect personal information.
• Users should review the privacy notices of any external websites visited and proceed with care.