Wild Dice Casino Support

Live Chat Support

Live chat gives the fastest help. Get real-time answers inside the website or app.

How to start: tap the chat icon on any page or in the app menu. Choose a topic, confirm your account, and type your question.
Best for: login issues, KYC checks, deposit or withdrawal status, game errors, bonus questions, and urgent matters.
Hours and language: 24/7, English (United Kingdom).
Response time: first reply in 60 to 120 seconds. Peak queues can be up to 5 minutes.
Tips for speed:
- Add your username and registered email at the start.
- Share brief facts: device, browser or app version, game title, time of issue.
- Attach screenshots of errors.
- Keep the chat window open to avoid losing the queue.
- Never share your password or full card number.
Note: Wild Dice Casino live support can escalate complex cases to specialists when needed.

Email works well for detailed queries and documents. It is reliable for cases that are not urgent.

How to send: write from your registered email. Include your username, a clear subject, and a short summary in the first line.
Best for: KYC documents, payment reviews, responsible gaming requests, formal complaints, and detailed logs.
Addresses:
- General support email: [email protected]
- KYC and verification: [email protected]
- Payments and withdrawals: [email protected]
- Responsible play: [email protected]
Hours and language: monitored 24/7, English (United Kingdom).
Response time: 2 to 12 hours for most cases. Complex reviews can take up to 24 hours.
Tips for faster answers:
- Use subject tags like [LOGIN], [KYC], [PAYMENT], [GAME].
- Attach JPG, PNG, or PDF files only. Make sure images are clear and not cropped.
- List dates, amounts, transaction IDs, and error messages.
- Send one thread per issue to keep the history in one place.
Note: Wild Dice Casino customer service can only act on the account holder’s email.

Prefer to speak to someone? Phone support gives direct guidance and quick triage.

How to call: dial the free number and complete a short security check. Have your username and postcode ready.
Best for: urgent payment holds, account lockouts, two-step verification resets, time-sensitive disputes.
Helpline number (free number in the UK): 0800 086 0952
Alternative support number (standard rate): 020 3457 9821
Hours and language: 24/7, English (United Kingdom).
Wait and resolution: typical wait 1 to 3 minutes. Many calls resolve in 5 to 10 minutes.
Tips for faster help:
- Call from your registered mobile if possible.
- Have recent deposit details or transaction IDs to hand.
- Call during off-peak times for the shortest queues.
- Be ready for verification questions for security.
Note: Calls are recorded for security and training. For a helpline number 24/7 alternative in chat form, use live chat.
Mention for reference: Wild Dice Casino helpline number is listed above.

Messaging apps and social platforms are helpful for quick updates and general questions. Private messages only.

Available platforms:
- WhatsApp: +44 7480 123456
- Telegram: @WildDiceSupport
- Facebook Messenger: m.me/WildDiceCasino
- X (Twitter): @WildDiceHelp
Best for: basic queries, service updates, site status, how to find features on the website.
Not for: sharing sensitive data or changing account details. You may be guided to chat or email for verification.
Hours and language: monitored 24/7, English (United Kingdom).
Response time: 15 to 60 minutes, depending on volume.
Tips for effective contact:
- Send a direct message, not a public post.
- State your username but avoid personal numbers or full card details.
- Add short context and one question per message for a clear answer.
- If identity checks are needed, move to live chat or email.

Technical support handles issues that affect access, gameplay, or payments. Get structured troubleshooting and clear next steps.

How to reach technical support:
- Live chat: choose Technical in the topic list for a specialist queue.
- Email: [email protected]
- Phone: call the helpline and select option 2.
Issues handled:
- Login errors, 2-step verification problems, account lockouts.
- Deposits not showing, failed withdrawals, payment errors.
- Games not loading, crashes, lag, audio or display problems.
- KYC upload failures or unreadable files.
Hours and language: 24/7, English (United Kingdom).
Response and resolution times:
- Live chat triage in under 2 minutes.
- Email replies in 2 to 6 hours.
- Most fixes within 1 to 24 hours. Provider-related payment cases can take up to 3 working days.
Tips to speed up diagnosis:
- Attach screenshots or screen recordings of the error.
- Share device model, OS version, browser or app version, and network type.
- Provide exact time of the issue and steps to reproduce it.
- Include transaction IDs and game titles for support of game issues.
Note: The Wild Dice Casino support team will never ask for your password or full card number.

High-tier players get priority routing and dedicated contacts. Faster answers and tailored assistance apply.

Who qualifies: loyalty tiers at Gold and above or invited players. Eligibility is reviewed regularly.
How to access:
- VIP Live Chat: available in the account area under Support.
- VIP email: [email protected]
- VIP phone line (free in the UK): 0800 086 0950
Hours and language: 24/7, English (United Kingdom).
Response time: priority chat replies in under 60 seconds. Calls are answered first in the queue.
Best use cases: high-value payment reviews, travel limit changes, account preferences, event or host coordination.
Tips to get the most from priority support:
- Keep contact preferences up to date.
- Share your preferred time to call back.
- Join the loyalty programme and maintain your tier to retain access.
Security note: never share one-time passcodes over phone or chat.